Saturday, November 14, 2015

Business Shipping VS. Amateur Shipping, Any Real Difference?

Transformers Legacy Artbook art トランスフォーマー タカラ ダイアクロン Takara Japanese Robots hasbro Diaclone
So back in late September I picked up an item off Amazon I had been wanting. When it arrived at my doorstep I was a bit pissed off to see the condition of the box. My first thought was to grab my camera and take some pics for possible blog use. And here we are.
The box was absolutely crushed. Part of the issue here is that the seller, business, packaged a heavy but flat item in a much too large and inadequately filled box. Of course the weight of any other boxes placed on top of this were going to cave it in. I knew that was the problem from the very second I picked it up at my door.
Transformers Legacy Artbook art トランスフォーマー タカラ ダイアクロン Takara Japanese Robots hasbro Diaclone
As I opened it I could see the glaring issue with the lack of filler/padding support, they used cheap air bags that were probably packed too tight or had been cut when placing them inside the box. The book being as heavy as it is could have put too much pressure on the bags as well, causing them to pop in transit.
The bags all came out flat as can be. There wasn't a single bag with air left inside. SO no matter how the padding air bags were damaged, it doesn't change the fact that they should probably never have been used, or at least should have been the single layer of protection my book had.
Transformers Legacy Artbook art トランスフォーマー タカラ ダイアクロン Takara Japanese Robots hasbro Diaclone
My book of course survived the trip, and it now features one hell of a corner dent, but I guess I can live with it. It's not enough to go through the hassle of returning it to the Amazon seller. But it does leave me pissed off about the whole situation because had I been such a dumb shit packager as this seller was, I would have had negative feedback left for me on Ebay and a nice SNAD case starring at me with Paypal. For whatever reason we let large businesses slide when it comes to bad shipping (Toys R Us comes to mind) but then go apeshit when a seller on Ebay does a crap job, even on low priced items. Is it the same disconnect we see in social media? Because it's a large business with employees we don't know we sit back idly. On the other hand with the single seller on Ebay who we not only have their name, but address and a place to point to (their Ebay store) when we bitch and/or demand returns, exchanges or refunds.

I got this book 7 weeks ago, and here I am still thinking over how we treat the situations. And still, without any real answer.



トランスフォーマー タカラ ダイアクロン Transformers Takara Japanese Robots hasbro Diaclone

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